Keele Practice

Keele Practice 2022-08-24 Person 4 5 0

A good practice that provides good access to a range of practice staff.

The phone message when you ring the practice isn’t great it is way too long and monotone it may put some people off contacting the practice.

Keele Practice 2022-08-19 Person 5 5 0

A really good surgery. Staffed by people who csre

Everything was fine

Keele Practice 2022-08-15 Person 5 5 0

It was easy to arrange a telephone appointment with the doctor who is dealing with my current issues The telephone service is reliable and very helpful at all times receptionists are always courteous and friendly

I really appreciate the support and prompt advice and service which I always receive I can not think of any more ways in which the service could be improved I am very grateful to be a patient in this excellent practice

Keele Practice 2022-08-15 Person 5 5 0

We have always received excellent care mainly from Dr O’Byrne but also other doctors and nurses at the surgery. We count ourselves very fortunate compared with members of our family in other parts of the country in that we can always see a doctor or nurse when we need to and everyone is very helpful and friendly. Thank you !

Have more people answering the phone when busy.

Keele Practice 2022-08-15 Person 2 5 0

The waiting room has dusty table tops,dirty windows with old tape all over them,it's like sitting in a storeroom totally unwelcoming.Empty TV bracket,empty scruffy looking leaflet rack. I got through to a receptionist at seven minutes past eight in the morning NO Doctor appointments left!How can this be telephone lines only open at eight.Helpful receptionist managed an appointment with the nurse for 11.20a.m.It was a rush for me as had to visit poorly Dad anyway made it only to be kept waiting until nearly 11.40a.m.while the nurse I was seeing carried on a conversation relating to personal activities on the landing with another member of staff.Also took private call during my appointment. I find it soul destroying when I have been poorly for over three weeks that a Doctor's appointment is unavailable.I am having breathing difficulties,a continuous cough,tiredness all symptoms you are supposed to see your DOCTOR about!It's impossible to catch Cancer early if you can't see a Doctor!There was no one in the waiting room when I arrived or left!!! Feel very very let down.

Cleaned the waiting room,turned down very loud music downstairs and give the impression someone there cares.